EDO's Technical Support and Help Desk Services

EDO has provided Technical Support
Services for over 25 Years

EDO Products Supported

EDO does not outsource any customer, help desk, or technical support. All of our support is provided by our engineering and technical support facilities in Lancaster, CA. We provide toll-free Technical Phone Support 24x7x365 from our Lancaster Call Center for EDO products such as:
	Information & Knowledge Management Systems and their related applications, server hardware, and networking
	Wireless Networking

Technical Support Hours of Operation

We provide toll-free phone support services for any combination of support hours our clients may need such as:

24 X 7 X 365
Normal client business hours
Weekends
Holidays
After hours or overflow

Other Types of Customer Support Provided

In addition our Call Center provides Custom Branded:
	Tier 1, 2, & 3 support for major Wireless Vendor customers, sales representatives, and field engineers.
	Custom business support for employees, partners, agents, and customers using proprietary and standard desktop applications.
	Support for Original Equipment Manufacturer (OEM) customers, sales representatives, partners, and field engineers.
	Support for Independent Software Vendor (ISV) customers, partners, and sales representatives.

Total Quality Management

	EDO is an ISO 9001:2000 registered firm. We utilize approved processes and procedures that we have developed for all aspects of our Technical Support and Help Desk operations to ensure consistent quality and efficient trouble resolution.
	Our software engineering practices and programs have been independently assessed and certified to the Software Engineering Institute (SEI) Capability Maturity Model (CMM) level 2 since February 2004. We are working toward Level 3 Certification.

Visit our CompuSupport Web site to discover more about our Help Desk and Technical Support capabilities.

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