EDO's Information Management

What is information?

Information is data assembled in a comprehensive manner that is capable of being communicated and used by the proper recipient (people, equipment, and/or computers). 

Information can be found in almost any form: paper reports, training courseware, databases, test equipment displays, brochures, Web sites/Portals, graphic diagrams, parts list, written procedures, magazines, etc.

Some examples of information:   Accounts Payable Report Test procedure Competitor's web site Videos Newspaper article Material thickness measurements Web page Equipment operating manual Radar display

What is Information Management?

Information management is the process of retrieving and storing data, manipulating the data into formats (information) that can be read, understood, and acted upon by the proper recipient/s, storing the information, and delivering the information to the appropriate recipient/s at a time that will foster a better working organization.

Some examples of Information Management:
	Creating an Accounts Payable Report and sending it to an Accounts Payable Clerk. It would not help to send this information to a test technician.
	Sending an X-Ray to a doctor for evaluation. Sending the X-Ray to the Pharmacy is not going to get the desired results.
	Giving a technician a new test procedure. Sending the same procedure to the Accounts Receivable Clerk is not going to help the organization.

Sending an Accounts Payable Report to an inexperienced Accounts Payable Clerk will probably cause a different action than if the report was sent to an experienced clerk.

The inexperienced clerk will take longer to make decisions and may not know what to do. This is where Knowledge Management comes into play. 

A Knowledge Management System would capture the expertise of the experienced clerk and deliver information, the report, and what to do with the report once it is received by the inexperienced clerk. 
 

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Updated: January 24, 2008