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Enables
business and government agencies to turn vital information,
knowledge, and documents into assets. |
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Can be integrated with an optional
web-enabled customer service help desk.
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Major
focus is on enabling proactive management of the operational
process in dealing with customer and personnel inquires
and problems that surface within the organizations
environment. |
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Provides
an integrated, scalable, and customizable solution
that manages customer help desk information requests and
problems via the Internet, telephone, and e-mail. |
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Our extensive knowledge
in Help
Desk processes, engineering,
and software
programming enables us to integrate a custom
help desk environment into our solutions. |
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Enables
customers to organize, distribute, track, revise, and manage
information, knowledge, and documents using a browser. |
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Assists
in reducing the procuring, receiving, stowing, maintaining,
issuing, and managing of the mountains of "Just-in-Case" inventory,
information, and other resources. |
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Provides
real-time secure access and management of information,
knowledge, and documentation using low bandwidth Internet/Intranet
technologies.
|
Access
is controlled with Commercial Off-The-Shelf
(COTS) firewalls and password access systems. |
|
Uses
Triple DES security during transmission of information. |
|
Utilizes
callback systems and closed classified Intranets,
Virtual Private Networks (VPN), and LAN/WAN. |
|
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Reduces
support cost by integrating a web-enabled help desk into the
solution. |
| |
Converts documents to online formats. |
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Enables online
maintenance and revision of information and knowledge. |
| |
Integrates
multimedia such as audio, video, and animation into the system. |
|
Can
be integrated to provide Computer Based Training (CBT)/eLearning into
the system. |
Call EDO for IT
Products and Services
Information and Pricing.
(800) 316-2785
Send an Information Request
Form to EDO
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