EDO's Knowledge Management Services

EDO provides complete Knowledge Management Solutions that take customers from a base plan to acquiring and storing knowledge/information, then integrating information and knowledge, and finally to knowledge delivery in the correct media format to designated personnel. Knowledge Management Planning

EDO assigns a Knowledge Management Team to develop and deliver a customized Knowledge Management Plan. The plan is based on customer inputs and requirements then coupled with EDO's business, Quality Assurance, safety, engineering, and IT expertise.

The Knowledge Management Plan is used by EDO and/or the customer to implement a complete knowledge management system.

Knowledge Gathering

	Our Knowledge Management Team and designated customer personnel gather and compile information.
	EDO's Knowledge Engineers query customer personnel about their experience regarding assigned tasks.
	Knowledge and information are stored for future use.

Knowledge Distribution

Our Knowledge Management Team and designated customer personnel integrate, convert, edit, and distribute knowledge based on the Knowledge Management Plan. Information is distributed to the designated people using the media format called for in the plan.
Knowledge Media Formats
Formats include: Computer Based Training (CBT), an Expert Knowledgebase System, an organization's Intranet/Portal Web Site, improved process documentation, and knowledgebase applications.

Knowledge Management System Training

Informal Training
We provide practical training on the customer's Knowledge Management System coupled with documentation on system operation and maintenance. This training is available on the areas of the Knowledge Management System provided by EDO.
Formal and Computer Based Training EDO can develop Knowledge Management courseware for formal classroom and/or Computer/eLearning utilization. The training is customizable to meet customer specific training requirements.

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Updated: January 30, 2008

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