EDO's
Total Quality Management and ISO 9001 Registration

EDO's Total Quality Management (TQM) commitment enables us to deliver QUALITY Information Technology (IT) products and services to our clients.

Our commitment to TQM is demonstrated by:
	Being an ISO 9001:2000 Registered firm.
	Achieving Software Engineering Institute (SEI) Level 2 Rating.
	Using Information Technology practices and procedures that are documented, independently audited, adhered to by personnel, continuously in an improvement cycle, and monitored by management and our QA Department.
	Usage of Customer Relationship Management (CRM) training.
	Personnel receiving on-going IT training and regular performance evaluations.
	Use of career development, retention, and advancement programs.
	Performing customer satisfaction surveys.
EDO integrates unique client requirements into our procedures, processes, and practices to ensure that our client IT services meet the highest Quality Standards and conform to our clients Quality Assurance requirement.

Call EDO for
Quality Assurance Information.
(661) 723-3886 ext. 256

Updated: January 29, 2008